Our Process
How We Work
A clear, transparent process from your very first call to the completion of your matter — in your language, at every step.
Simple, Supportive, Transparent
We know that navigating UK systems can feel overwhelming, especially when English is not your first language. That is why we have built a straightforward process that keeps you informed and in control at every stage.
We are not solicitors, financial advisers or regulated professionals. We are experienced administrators who speak your language, understand your community, and know how to get things done.
Our 5-Step Process
From your first call to the completion of your matter.
We begin by listening — at no charge.
Free Initial Consultation
Your first consultation is completely free. We take the time to listen to your situation, understand your needs and explain what administrative support is available to you. There is no obligation and no pressure. We will tell you honestly whether we can help and what the next steps would look like.
- Available by phone, WhatsApp, video call or in person
- Conducted in your preferred language
- No charge, no obligation
- Typically 20–40 minutes
We map out exactly what needs to be done.
Personalised Assessment
Once we understand your situation, we carry out a thorough assessment of the administrative steps involved. We explain the relevant procedures in plain language, outline the documents required and discuss the most appropriate course of action for your specific circumstances.
- Clear explanation of the process and timescales
- Identification of all required documents and evidence
- Transparent fee agreement before any work begins
- Written summary provided on request
We handle the paperwork so you do not have to.
Documentation & Preparation
We take care of the administrative burden — organising your documents, completing application forms, drafting correspondence and preparing supporting evidence. Everything is checked carefully before submission to give your matter the best possible chance of a positive outcome.
- Application forms completed accurately and in full
- Supporting documents organised and cross-referenced
- Official correspondence drafted in clear, professional English
- Translation and interpretation arranged where needed
We connect you with the right specialists when needed.
Professional Coordination
Some matters require the involvement of regulated professionals — solicitors, barristers, accountants or other specialists. With your authorisation, we coordinate the instruction of appropriately qualified independent professionals from our trusted network, ensuring you receive the right expert support at the right time.
- We instruct vetted solicitors, barristers and specialists on your behalf
- Liaison between you and the professional on your behalf
- Interpretation support at professional meetings
- Only with your explicit authorisation
We stay with you until the matter is resolved.
Ongoing Support
We do not disappear once the paperwork is submitted. We monitor progress, follow up with relevant authorities, keep you updated in your language and remain available throughout the duration of our agreed services. You will always have a named contact who knows your case.
- Regular progress updates in your language
- Follow-up with authorities and institutions on your behalf
- Named contact throughout your matter
- Available by phone, WhatsApp and email
What to Bring to Your First Consultation
Do not worry if you do not have everything — we will help you identify what is needed.
Identification
Passport, BRP card, driving licence or any official photo ID.
Relevant Letters or Documents
Any letters, notices or documents related to your matter — even if you do not fully understand them.
Reference Numbers
National Insurance number, case reference numbers, claim numbers or any relevant account details.
Deadlines
If you have received a deadline or time limit, let us know — some matters are time-sensitive.
A Trusted Person
You are welcome to bring a family member or trusted friend for support.
Our Fees
Transparent pricing with no hidden costs.
Your first consultation is always free. After that, our fees depend on the nature and complexity of the work involved. We agree all fees with you in writing before any chargeable work begins — there are no surprises.
Free Initial Consultation
Your first consultation is completely free of charge, with no obligation to proceed.
Fixed-Fee Services
Many straightforward tasks — such as form completion, letter drafting or document preparation — are offered at a fixed fee agreed in advance.
Hourly Rate
For more complex or ongoing matters, we charge an hourly rate. We will always give you an estimate before work begins.
No Hidden Costs
We will never charge you for something we have not agreed with you first. All fees are confirmed in writing.
Fees charged by independent professionals we coordinate (solicitors, barristers, accountants etc.) are separate and agreed directly between you and that professional.
What Our Clients Say
Real experiences from people we have helped.
“They helped me with my Universal Credit appeal when I had no idea what to do. They explained everything in Bulgarian and handled all the paperwork. We won the appeal.”
Bulgarian client, Enfield
Welfare Benefits & Appeals
“I needed help with my EU Settlement Scheme application. The team was patient, professional and kept me informed at every step. I received my status within weeks.”
Romanian client, North London
Immigration & Nationality
“My son has special educational needs and I was struggling to communicate with the school and local authority. BG Citizens Advice helped me understand the EHCP process and prepared all the documentation.”
Turkish Cypriot client, Enfield
Education & SEN
“They set up my limited company, registered me for VAT and helped me understand my tax obligations. Everything was explained clearly and the fees were very reasonable.”
Albanian client, North London
Business & Tax
Frequently Asked Questions
Everything you need to know before getting in touch.
Ready to Get Started?
Book your free consultation today — no obligation, no charge, in your language.